Some useful information..

Our Refund Policy

Please see this page for all information regarding our refund policy and what steps to take should you need to request a refund for any of our courses.
If you have any questions or need additional advice regarding our refund policy please do not hesitate to get in touch.

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First Aid courses for individuals, groups and business'

regulated first aid courses
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Definitions

The ‘Seller’ refers to First Aid Bristol LTD. ‘Buyer’ refers to any persons or companies who purchase or book any ‘Service’ from First Aid Bristol LTD. ‘Service’ refers to the courses, equipment, goods and/or material sold by the Seller in terms of any individual Contract. In most cases this refers to first aid training courses run by the Seller. It also refers to any material or any other product they provide.

Refunds & Canceling

If the buyer wishes to amend their booking, the Seller will make every effort to do so. The alternative first aid course however is likely to be on a different date to the one selected during the original booking. If no substitute can be agreed upon then a full refund minus a £10 administration fee will be granted. However, you must inform us before 10 business days to the original course date.

If between 10 days and the originally selected course date and still no alternative course date is agreed upon the booking will be treated as a cancellation and a refund of 50% will be granted to the Buyer.

Cancellation Policy

The Buyer can cancel their first aid course at any time.

A full refund minus a £10 administration fee will be granted if a cancellation is made any time up to 10 days before course.

Between 10 working days and 3 days prior to course a 50% refund will be granted

If within 3 working days of the booked course date then no refund will be granted.

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