Some useful information..

Our Refund Policy

Please see this page for all information regarding our refund policy and what steps to take should you need to request a refund for any of our courses.
If you have any questions or need additional advice regarding our refund policy please do not hesitate to get in touch.

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1.1 First Aid Bristol Ltd reserves the right to cancel or reschedule courses without penalty or liability if there are bookings which it deems to be insufficient, or for reasons outside its control. First Aid Ltd will try to notify participants as soon as reasonably possible if a course has to be cancelled or moved. We will always work with you to secure new dates that are convenient.

1.2 Once payment is made this is considered acceptance of our booking conditions and official registration on the course you have selected.

Cancellation & Refund Policy

2.1 The Buyer can cancel their first aid course at any time.

  • A full refund minus a £10 administration fee will be granted if a cancellation is made any time up to 10 days before course.
  • Between 10 working days and 3 days prior to course a 50% refund will be granted.
  • If within 3 working days of the booked course date then no refund will be granted.

2.2 If the Buyer wishes to amend the date of their booking, First Aid Bristol will make every effort to find an alternative date. If no substitute can be agreed upon then a full refund minus a £10 administration fee will be granted. However, you must inform us before 10 business days to the original course date.

If between 10 days and the originally selected course date and still no alternative course date is agreed upon the booking will be treated as a cancellation and a refund of 50% will be granted to the Buyer.

2.3 Participant substitutions can be accepted, without charge, at any time provided that the substitute fulfils the course requirement.

Qualifications of Participants

3.1 Registrants on qualification courses should note that successful completion of such courses requires participants to demonstrate an understanding of the underlying principles and competence in the selection, administration and feedback of the techniques or equipment concerned. Whilst First Aid Bristol Ltd will make every reasonable effort to ensure a high standard of training and impartiality in such awards, no guarantee is given that every participant attending will receive such qualification.

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